Shop Categories

FAQ Questions

Registration
  1. How do i register with BB-Ecommerce?
  2. You can register with us in four simple steps:-

    1. Login to our website http://bearberry.in/
    2. Click on login button.
    3. Then click on Create New Account.
    4. Then enter all your details.
    5. and you are register with us..

  3. Will I get notify on new arrivals, deals and discounts?
  4. Yes, surely you will be notified for new a arrivals, deals and discount on your mobile and email for all that first you need to register with us.

  5. What should I do if I have forgotten my password or my password does not work?
  6. Click on Link Forgot Password where you will be notified by code to reset your password through email or mobile number.

Payments
  1. What are our Payment Refund Policy?
  2. Refunds will be made to the same form of payment originally used for the purchase within 15 days. Please note that refund payment times are dictated by the issuing bank and are outside our control. Please consult your bank for more information.Refunds will be made to the same form of payment originally used for the purchase within 15 days. Please note that refund payment times are dictated by the issuing bank and are outside our control. Please consult your bank for more information.

    There are no charges for returns, however if your original order was for less than Rs. 1,000, shipping charges will not be refunded except in case of incorrect order shipped or the entire order was damaged during shipment.

    We will never request any other bank or card details. If you receive an email claiming to be from http://bearberry.in/ asking you to do so, do not respond and contact our Customer Care team immediately.

    Please note that we are unable to issue refunds through cash or cheque. If an item is returned that does not comply with our Returns Policy, we will not approve and process the refund. We reserve the right to not return an item which does not comply with our Returns Policy. Please contact our Customer Care team to enquire about the validity of your return if you are unsure.

  3. What are the payment options at BearBerry?
  4. We support the following payment options at BearBerry:

    1. Credit Card
    2. Debit Card
    3. Net banking
    4. Wallet
    5. UPI transfer
  5. What should I do if my payment fails?
    1. Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords.
    2. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order.
    3. If your payment is debited from your account after a payment failure, it will be credited back within 15 days, after we receive a confirmation from the bank.
    4. or you can email us at support@bearberry.in
  6. What is GST and am I getting charged on my order?
  7. GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

  8. GST/VAT amount charged been refundable. If I return/cancel the purchased product?
  9. Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to shipping charges collected from the consumer under BearBerry shipping policy.

    Shipping Delivery & Order Tracking
    1. What are our Shipping policy?
    2. We strive to deliver products purchased from BearBerry in excellent condition and in the fastest time possible.

      1. If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
      2. If you believe that the products is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package and write an e-mail to orders@bearberry.in mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
      3. *Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

    3. How to track status of my order?
      1. Login to your Bearberry account.
      2. Go to http://bearberry.in/
      3. Please check your order status.
    4. Does BearBerry deliver products outside India?
    5. No. At this point, BearBerry delivers products only within India.

    6. When can I expect my product after order?
    7. BearBerry always been trying to satisfy customer need as early as possible.

      1. We try to reach the product to customer within 15days after order is placed.
      2. )If your order is misplaced/missing, damaged or out of dispatched date please, contact on orders@bearberry.in Our support team will get back to you in 48 hours.
    Return & Exchange
    1. What are our Return & exchange policy? how does it work?
    2. BearBerry’s returns and exchange policy gives you an option to return or exchange items purchased on BearBerry.in for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.

      You can return the product to us by:

      1. Self-Ship: In self-ship, shipping cost if applicable will not be considered. If the product does not pass the quality check, we shall ship it back to you.
      2. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.

        The following EXCEPTIONS and RULES apply to this Policy:

        1. Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery.
        2. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shirt must be packed in the original box).
        3. Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
        4. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
        5. BearBerry will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, BearBerry would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
        6. When you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
        7. When you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
      3. Why my return request cancel?
      4. This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please email our customer care on customerservice@bearberry.in

      5. How to create Return request?
      6. You can create a Return in three simple steps:-

        1. Login to http://bearberry.in/
        2. Choose the item to be Returned.
        3. Enter details requested and create a return request.
      7. When will the product be picked up after the Return request?
      8. Number of days to pick up a product may vary as per the Logistics team that will be assigned to pick up your product. The product will be picked anywhere between 10-15 days.

      9. When will I get the refund after the Return request?
      10. Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:

        1. NEFT - 15 days post refund initiation
        2. BearBerry Credit - Instant
        3. Online Refund – 15 days post refund initiation, depending on your bank partner
        4. “PhonePe wallet” – 15 day post refund initiation
      11. Why my pick up product fail?
      12. We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please email our customer care customerservice@bearberry.in

      13. How to place an Exchange Request?
      14. If you would like to exchange products purchased from BearBerry, please follow below mentioned steps:

        1. You can create exchange for products purchased from BearBerry within the specified return/exchange period (check product details page for the same) under “My Orders” . If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference
        2. Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.
        3. Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
        4. At any time, you can track the status of your exchange requests under “My Orders”
      Cancellations
      1. What are our Cancellation Policy?
      2. You can cancel an order until it has not been packed in our Warehouse. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.

      3. How to Cancel the order, I have placed?
      4. You can cancel your order before it has been packed at our warehouse. If your order has already been shipped, you can refuse it at the time of delivery and refund will be processed into your account, if order amount was paid online. You can create a Return in three simple steps:-

        1. Login to http://bearberry.in
        2. Choose the item you wish to remove.