We strive to deliver products purchased from BearBerry in excellent condition and in the fastest time possible.
- If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
- If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package and write an e-mail to firstname.lastname@example.org mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.