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Payment Refund Policy

Refunds will be made to the same form of payment originally used for the purchase within 15 days. Please note that refund payment times are dictated by the issuing bank and are outside our control. Please consult your bank for more information.

There are no charges for returns, however if your original order was for less than Rs. 1,000, shipping charges will not be refunded except in case of incorrect order shipped or the entire order was damaged during shipment.

We will never request any other bank or card details. If you receive an email claiming to be from BearBerry.in asking you to do so, do not respond and contact our Customer Care team immediately.

Please note that we are unable to issue refunds through cash or cheque.

If an item is returned that does not comply with our Returns Policy, we will not approve and process the refund. We reserve the right to not return an item which does not comply with our Returns Policy. Please contact our Customer Care team to enquire about the validity of your return if you are unsure.